1. Acceptance of Terms

By hiring or buying any of the tour services or products made by Retorno, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please abstain from hiring or buying any of our services or products. 



2. Services

Retorno offers tours in birdwatching, Bird Photography, Expeditions, Herpetology, and Wildlife, as described on our website. Still, in many cases, the tours are not the same as we show on the web, a reason that any traveller can tailor to their preference. By requesting our services, you agree to comply with our service terms and any additional agreements that may be made between you and our company.

3. Payment

Payment for our services via:

a. Wire Transference

Bank: Bancolombia

Address: Carrera 48#26-85; Medellín - Colombia

Saving account: 20535810886

Swift code. COLOCOBM

Name: Gonzalo David Casas López

Personal Identification Number: 79.980.037

Mobil: +573052986006

Email: dcasas@retornobirding.com

After the payment, you have to notify us by scanning your transfer to the email dcasas@retornobirding.com and WhatsApp +573052986006

b. Credit Card (7% Extra Cost)

c. PayPal (6% Extra Cost)

4. Cancellations and Refunds

At RETORNO, we understand that plans can change unexpectedly. Therefore, we offer the flexibility to reschedule the same tour you booked up to one year after the original date.

To reschedule the tour, please email dcasas@retornobirding.com, providing the reason for your situation and accepting any additional costs these changes may incur, such as extra accommodation, transportation, and nature reserve fees. Inflation and new expenses will apply if the tour takes place the following year, but during the year, allowing for rescheduling.

a. You only have the opportunity to reschedule the tour once, and only for the stipulated period.

b. If you booked the tour more than 6 months ago, you will have a year and a half to reschedule.

c. The tour cannot be transferred.

d. If you want to modify the initial itinerary, destination, lodging, number of people, transportation or other things, there may be extra costs. 

Otherwise, if the tour begins within the next 45 days, we will not be able to assist you with rescheduling, as all payments to the various providers have already been made.

Note: Retorno will not issue refunds under any circumstances. If you receive a cancellation policy alongside a proposed tour, that policy will take precedence over any other terms.

5. Liability

LOGISTICS COULD CHANGE FOR MANY REASONS AS FOLLOWS:

a. Bird activity of the reserves to visit.

b. For the decision of the travellers.

c. Security issued.

d. Healthy issue.

e. Other no specify.

Travellers must accept any of these changes. If the shift carries extra costs, the travellers assume these costs, which are budgeted before the change.

Retorno does not provide equipment rental or loan services; each person must bring their own cameras, lenses, batteries, memory cards, and computer to carry out the activity in the best conditions. Retorno is not responsible for the loss, deterioration, or theft of photographic equipment or accessories. RETORNO does not guarantee any specific species of birds or their photography; nature is unpredictable.

RETORNO works hard to have the best logistics and protocols for safety during your visit to COLOMBIA BIRD PARADISE.

6. Warranty

We warrant that our services will be performed professionally and in accordance with industry standards. If you are not satisfied with our services, please get in touch with us at dcasas@retornobirding.com to discuss a resolution.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Colombia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Colombia.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically for updates.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, please get in touch with us at dcasas@retornobirding.com

10. Warning

We are committed to promoting responsible and sustainable tourism practices in Colombia. We firmly oppose any form of sexual tourism, drug tourism, trafficking of flora or fauna, or any other activities that violate Colombian laws and policies. Such practices not only harm local communities but also threaten the integrity of our beautiful environment.

Our tours are designed to respect and protect Colombia's rich biodiversity and ecosystems. Tourism should contribute positively to the local economy and foster an appreciation for our natural and cultural heritage. By adhering to ethical tourism practices, we ensure that our activities support conservation efforts and benefit local communities.

We educate our clients about the importance of preserving wildlife and natural habitats, and we encourage responsible behaviour during all our tours. Our goal is to create memorable experiences that enable visitors to appreciate Colombia's stunning landscapes while preserving its ecological treasures.

We invite you to celebrate Colombia's natural beauty and cultural richness while ensuring that our actions align with the values of respect, sustainability, and conservation. Together, we can make a positive impact and enjoy the wonders of this incredible country without compromising its future. Thank you for your understanding and commitment to responsible tourism.